Important Update: Due to an ongoing technical issue affecting our call centre system, we will be amending our call centre closure time to 5pm AEDT effective immediately. All emergency assistance services remain unaffected.



VIP service should be a combination of specialist vip consultants working to a specific enhanced VIP service model.

Virtuoso is the travel industry’s leading luxury network. This organization includes more than 330 agencies with 7,200 elite Advisors in 20 countries throughout North and South America, the Caribbean, Australia, and New Zealand.

Travellers who use Virtuoso’s Advisors get access to more than 1,300 of the world’s premier travel providers, as well as exclusive services, experiences, and products not available to other travellers. It opens up direct relationships with key staff at over 1,000 top-end properties in over 100 countries and delivers prioritised treatment of your VIPs’ preferences and requests.

To achieve membership, agencies need to meet a range of high standards and demonstrate proficiency and a track record in servicing high-end travellers.

Members’ clients receive special benefits and pricing across higher- end hotels, tours, rail, cruises and events.

They are our most experienced consultants. They have a range of personal relationships with suppliers across the industry, enhanced by our membership of the Virtuoso network.



  • Prioritised reservation processing and waitlisting
  • Frequent Flyer redemption bookings
  • Special assistance in obtaining preferred seating
  • Pre-register at hotels
  • Arrange meet and greet services at airport where required
  • Private charters such as aircraft or yacht
  • Assistance with lost, delayed or damaged baggage
  • Dinner and theatre reservations in locations worldwide